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    Mr. Gurney
    Jun 04, 2019

    2 problems

    in Support Questions

    1. From Gradebook, when emailing students a progress all reports bounce back to me with a message saying "There was a problem delivering your message to (then it gives my email rather than the students)..."

    2. When importing grades from Google classroom an assignment was showing twice in Google sheets. Same due date...same everything. I only have one instance of this assignment in the Google classroom. I have had to delete the entire column. I tried multiple imports and it doubles up the same assignment for some reason.

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    H
    Help Desk
    Jun 05, 2019

    is there a sample gradeBook you can share with help.desk@gdevapps.com to help us diagnose the problem?


    You can create a copy of your existing GradeBook using the menu item: > copy GradeBook

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    M
    Mr. Gurney
    Jun 04, 2019

    Thanks for the quick reply. Well one of my three classes was able to email the reports. Two of my classes all emails were bounced back to me. Ironically, the class that the email report worked is the one that I am having trouble with with the doubled up assignment.


    Is there an expedited way to create a new grade book as it takes time to enter school name, info, letter grade and percentage criteria, alter settings etc...

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    H
    Help Desk
    Jun 04, 2019

    Hi,


    1. There was a service error on Googles end regarding Gmail, I believe this is fixed now, you can try sending reports again.

    2. Can you try creating a new GradeBook and importing from Google Classroom again, just want to see if the same assignment doubles up on a new GradeBook.

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    3 comments
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