None of my gradebooks are generating reports today. The system gets stuck in "preparing to generate report" and never creates the report. This issue started today. I was not having this issue yesterday.
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To see this working, head to your live site.
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Thank you that fixed it.
Sometimes this can occur if you are logged into multiple G Suite / Gmail accounts at the same time. Please log out of all your accounts and only into the G Suite / Gmail account that you are using GradeBook with. This usually fixes the issue.