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    1. Support Forum
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    3. App won't generate reports
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    Rebecca Roe
    Dec 20, 2018

    App won't generate reports

    None of my gradebooks are generating reports today. The system gets stuck in "preparing to generate report" and never creates the report. This issue started today. I was not having this issue yesterday.

    0
    Help Desk
    Dec 20, 2018

    Sometimes this can occur if you are logged into multiple G Suite / Gmail accounts at the same time. Please log out of all your accounts and only into the G Suite / Gmail account that you are using GradeBook with. This usually fixes the issue.

    0
    Rebecca Roe
    Dec 20, 2018

    Thank you that fixed it.

    0
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