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    1. Support Forum
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    3. Getting stuck on generating reports
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    Jay Berger
    Oct 22, 2019

    Getting stuck on generating reports

    I was trying to email the reports to students this morning, it stuck on the screen " Preparing to generate reports.. " then nothing... what's going on?

    0
    Help Desk
    Oct 22, 2019

    Hello Jay,


    Please log out of all your G Suite / Gmail accounts and then log into only the account your are using GradeBook/Reports and try again.

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    Jay Berger
    Oct 23, 2019

    It's till the same

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    Jay Berger
    Oct 23, 2019

    I created a new gradebook, only added the names and emails, didn't change anything else for the sample students, still couldn't send out the email, the page was showing "Preparing to generate reports..." for20 minutes, and nothing. And I'm using a new PC so there is no other accounts logged in. But "send yourself a test email" worked, this is super weird.

    0
    Help Desk
    Oct 23, 2019

    @Jay Berger This is not about your PC user account. Follow instructions provided here https://support.google.com/chrome/answer/9159867?hl=en how to sign out and sign back into your Google account.

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