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Getting stuck on generating reports

I was trying to email the reports to students this morning, it stuck on the screen " Preparing to generate reports.. " then nothing... what's going on?

6 comments

6 Comments

Help Desk

Oct 22, 2019

Hello Jay,

Please log out of all your G Suite / Gmail accounts and then log into only the account your are using GradeBook/Reports and try again.

Help Desk

Oct 23, 2019

Replying to

@Jay Berger This is not about your PC user account. Follow instructions provided here https://support.google.com/chrome/answer/9159867?hl=en how to sign out and sign back into your Google account.

Jay Berger

Oct 23, 2019

Replying to

@Gdev apps That's what I did, and I just signed out and signed in again, still the same issue. I tried it on different PCs, none of them worked. Also I tried in IE, Firefox, that didn't work either. I can share the gradebook with you, maybe you can figure out the proper cause?

Help Desk

Oct 23, 2019

Replying to

@Jay Berger Sure. You can share it with help.desk@gdevapps.com