Getting stuck on generating reports | Support Forum | Gdev apps
Jay Berger
Oct 22

Getting stuck on generating reports

6 comments

I was trying to email the reports to students this morning, it stuck on the screen " Preparing to generate reports.. " then nothing... what's going on?

Gdev apps
Oct 22

Hello Jay,

 

Please log out of all your G Suite / Gmail accounts and then log into only the account your are using GradeBook/Reports and try again.

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Jay Berger
Oct 23

I created a new gradebook, only added the names and emails, didn't change anything else for the sample students, still couldn't send out the email, the page was showing "Preparing to generate reports..." for20 minutes, and nothing. And I'm using a new PC so there is no other accounts logged in. But "send yourself a test email" worked, this is super weird.

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