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    3. Guardian email error
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    Marcia Moreno
    Sep 18, 2020

    Guardian email error

    I am getting this error when I try to generate reports. I'm completely confused and not even sure if I am all set up but I don't know how to "not include guardians"


    Something went wrong: Failed to create sheet for selected class. Try not to include guardians. Details: Cannot set property "6.0" of undefined to "Parent / Guardian email(s) were NOT successfully imported, you do not have access. You can manually type guardian emails in column D.".


    Please help.

    7 answers0 replies
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    1
    Help Desk
    Sep 18, 2020

    Hi there is this for GradeBook or for Grade Reports app?

    1
    Marcia Moreno
    Sep 18, 2020

    Grade Reports

    1
    Help Desk
    Sep 20, 2020

    It looks like the information spreadsheet columns were changed? Can you confirm it looks like this:


    https://user-images.githubusercontent.com/4364687/93724076-052e8600-fb72-11ea-8df6-1e4891b7f536.png


    1
    Marcia Moreno
    Sep 21, 2020

    The column for override grade is not there, but otherwise yes

    1
    Help Desk
    Sep 21, 2020

    In this case you should rename the spreadsheet:


    old_Google Classroom Information


    When you run Grade Reports again it will created a new spreadsheet. All student information should transfer over but you can copy over comments from the old spreadsheet.

    1
    Marcia Moreno
    Sep 21, 2020

    I followed your directions and got this again. I have never successfully run this extension yet. What is going wrong?


    1
    Help Desk
    Sep 21, 2020

    Hello Marcia,


    Please share the newly created spreadsheet "Google Classroom Information" with help.desk@gdevapps.com for further investigation. You also may share the "old_Google Classroom Information" if you can

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